The Emergence of AI-enabled Conversational Chatbot in Healthcare



The fascinating characters of Sci-fi movies like Princess Leia in Star Wars or J.A.R.V.I.S. from Iron Man seem to be coming true. While there is no substitute for human interaction, but today’s AI-enabled chatbots are transforming the way we interact.


The adoption of Artificial Intelligence across various industries including healthcare is growing exponentially. According to the recent Emerging Tech 2020 report by RELX, AI adoption in healthcare has increased to 85% in 2020, compared to just 46% in 2018.


From genomic analysis and new drug discovery to robot-assisted surgeries, AI is reinventing and reimagining the healthcare industry.


AI-enabled Chatbots in hospitals and clinics are one of the best solutions in this sector. Well-developed Chatbot systems are now available to assist patients than can significantly reduce care time. No more waiting in the queue for doctor's appointments or answers to your medical queries- just ask the chatbot!


Today, chatbots can perform tasks that are very similar to human thinking and processes of thought. These bots have the potential to revolutionize the way customer support is offered because of their ability to imitate the human thought-process. This is possible as the chatbot can set targets and follow them independently without any explicit instructions. They respond to a variety of standard questions using AI. Natural Language Processing (NLP), Machine Learning, and Deep Learning are all used by chatbots to converse with the user, shape custom responses, and even detect emotions!


Feeling a little low? “Youper," the chatbot interacts with you, learns from you, and becomes attuned to your needs over time. Positioned as an AI Therapy platform that supports mental health, California based Youper, tracks and enhances users' emotional health using fast, personalized conversations. The app features customized meditations to track mood and control emotional health to further improve their health. Personalized conversations are possible owing to their enormous stores of highly structured data that even humans cannot compete with.


Need to know about medical cannabis availability? ABBI, the world's first AI medical weed Chatbot, is there to help. It specializes in prescriptions for medical cannabis and tells you about its appropriate uses. Also, allows people with different difficult conditions to cope with cancer, chronic pain, headaches, anxiety, and PTSD.


Babylon Health uses AI for online consultation. The company uses AI to check symptoms and can do what GPs do in primary care. It reads, comprehends, and learns from anonymized, aggregated, and consented medical datasets, patient health records, and the consultation notes.


Sense.ly is an avatar-based clinical platform that offers continuous, remote monitoring, and patient health analysis after hospital discharge. Sense.ly bot collects patient information and provides quick access to medical advice. Fitted with both verbal and textual conversational functions, and it can be linked with Bluetooth-enabled health devices for tracking primary health conditions, such as blood pressure and scales. Customized COVID-19 screening and educational resources have been introduced by Sense.ly recently.


Need to book an appointment with your doctor? The popular app Ada can assist users in having a meeting at the preferred medical center. It discusses the patients' problems and symptoms and is highly rated in terms of accuracy by users and scientists.


Medical chatbots can help identify a doctor, schedule appointments, issue reminders, or help refill prescription drugs. By feeding on thousands of chats and their details, these intelligent bots can provide preemptive and seamless customer care services in hospitals. It is possible to train these bots to identify significant trends that signify anxiety, irritation, and annoyance and respond to problems before they escalate. These conversational chatbots need to be taught only once based on new products and evolving consumer behavior patterns.


New York-based OneRemission improves the quality of life of cancer patients and survivors by offering a full list of diets, cancer-related risks, and benefits of specific food products, workouts, and post-cancer treatments, compiled by specialists in Integrative Medicine, to not continually rely on a doctor.

Can chatbot replace doctors?


Although chatbots may provide useful facts and symptoms regarding the patient’s disease, they are presently not eligible to offer an official diagnosis. The primary assumption behind these intelligent speeches or text algorithms is to become the first communication point before any human intervention is needed.


Babylon Health, online medical consultation, and health service is a doctor on your side. It is designed to do everything from testing symptoms to video consultation and from advice to personal appointments. The bot is currently available only in London and is a straightforward presentation of what can be done by the careful use of AI Chatbots in healthcare.


A chatbot recently launched by Northwell Health reduces the number of no-shows for the colonoscopy procedure (a procedure critical for the diagnosis of colorectal cancer). The customized chatbot supports patients and offers data in a sensitive and conversational manner. Researchers can monitor patient satisfaction, cancellations, no-shows, and exams completed successfully by using the app.


SafeDrugBot is a Chatbot that uses technological innovation to offer more precise advice to medical professionals. SafeDrugBot specializes in advising doctors on breastfeeding mothers' medicines' safety. This is an excellent example of how chatbots can aid physicians in medical diagnosis, decrease healthcare staff workload, and provide immediate responses. In some cases, it is a cheaper medium and less hassle than visiting a hospital.


Florence is one of the commonly used chatbots currently in Beta. It can verify symptoms, recommend further action, and advise the patient to take their medications on time while monitoring their everyday well-being. On Facebook Messenger, Skype, or Kik, it works. In case you need it, the chatbot also has the expertise to locate the nearest pharmacy or doctor's office.


The beginning of a new era


Lockdowns and social distancing due to COVID-19 have proven to be a significant stimulus to the digital business models of healthcare. Medical chatbots have enabled patients who could not visit doctors in person with many viable options. Although this technology is still in its development stage, health chatbots can improve healthcare access, enhance contact between doctor-patient and clinic-patient, and help manage the growing demand for modern health services such as remote testing, tracking drug adherence, and teleconsultation. Despite concerns such as user privacy, data safety, and vulnerability to cyber-attacks - There is considerable scope for improvement in the near future when combined with image recognition, and voice recognition that could provide better information to the chatbot to deliver better healthcare services.


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